Information for New Patients

Before Scheduling Your Appointment

Before scheduling your appointment with Dr. Allen Stark or Dr. Carol Stark, check our list of Services and make sure your chosen doctor is right for you. If what you need does not appear on our list of services, it is likely that the Drs. Stark do not handle that service (for example, worker's comp claims, drug and alcohol rehab, or child custody therapy).

Please note that the Drs. Stark will not prescribe opiates or benzodiazepines, such as diazepam (Valium), alprazolam (Xanax), clonazepam (Klonopin), or lorazepam (Ativan).

Be aware that Lake Oswego Psychiatric Associates does not accept payment in the form of Medicare, Medicaid, or supplements thereof. We do not accept payment in the form of workman's compensation or victim's compensation. We do not accept Oregon Health Plan or TriCare. We do not bill out-of-network insurance, although we will provide documentation if you wish to do so. (If you are covered by one of these, you can still come see us, but you would pay out of pocket). A list of accepted insurance companies and network subscriptions for each doctor is available on the Doctors page.

Important! Most people's mental or behavioral health coverage is completely different from their medical insurance coverage. Check with your insurance provider and make sure 1) you do have mental or behavioral health coverage, and 2) that it covers you at what you consider to be a reasonable rate.

Even if your coverage is "in network," the coverage may be poor or there may be a high deductible (which may be specific to your mental/behavioral health benefits). Please check with your insurance company!

To Schedule Your First Appointment



Click the button to fill out our new patient inquiry form.

First appointments are known as Initial Evaluations and are 45-60 minutes long, depending on how much history is covered. Your insurance information, if any, is required to schedule. Please be aware that we will try to schedule you as soon as possible, but are limited by the individual doctors' availability.

If you would like us to bill your insurance, Dr. Allen Stark will be happy to do so providing it is an insurance he is on panel with (see Doctors page for list). Dr. Carol Stark will only file claims with Blue Cross Blue Shield/Regence. We will bill based on the information your insurance company provides us, which is not guaranteed. Insurance companies may reinburse differently from the initial information they provide us. You are responsible for any remaining balance after they reimburse as well as co-pays or co-insurance, deductibles, non-covered services, and any denied claims. Payment will be expected at time of service.

Please note, if we are unable to obtain a verification of benefits from your insurer before your treatment, we then require payment in full at the time of service. A credit will then be applied towards your treatment should your insurance company reimburse later. It is your responsibility to inform Lake Oswego Psychiatric Associates of any change in insurance coverage.

After You Have Been Scheduled

After you have been scheduled for your first appointment, that time is set aside for you. If you miss your first appointment and give us at least 48 hours (two full business days) notice, you may reschedule; however, depending on the doctor's availability, you may have to wait for a new opening.

If your appointment is in person (may not be available, please check), please bring your insurance card to your appointment, as we will need to make a copy of it for our records and for billing purposes.

If you miss or cancel your first appointment without 48 hours (2 BUSINESS DAYS) notice, we will refuse future service.

Intake Paperwork

We require our intake paperwork to be filled out and in our hands at least 48 hours (2 business days) prior to your appointment. The forms are HIPAA-compliant digital forms on Jotform.com, fillable by smartphone, tablet, or computer.

Thank you for choosing Lake Oswego Psychiatric Associates for your care.